Notes from the Trail
Technology in this space moves fast — new features, changing regulations, and the phone line switch-off all affect decisions businesses need to make. I write about what's actually worth paying attention to, and what's just noise.
Real or Fake? How Easy It Is to Clone a Voice — and Fool the People Who Know You Best
Two clips, one an AI voice clone. See how easy voice cloning is, why phone scams are hard to spot, and how to protect your family and business.
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The BT Switch-Off for Business
What the BT switch-off is, how many lines are still on copper city by city, who's who between BT and Openreach, and what happens to international calls.
Read morearrow_forwardWhat Is an SBC, and Why Does Your Phone System Need One?
What a session border controller (SBC) is, what it does, when your business needs one, example models, and why they matter after the BT switch-off.
Read morearrow_forward"It's OK, All Our Guys Just Use Mobile Phones"
Can a business replace its landlines with mobiles? Where it works, and where it falls down: signal, shared phones, seasonal staff and international calls.
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What Is ISDN?
ISDN2 and ISDN30 lines stop working on 31 January 2027. What goes with them, what they cost now, and your three options, from 25 years in business phones.
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The Hidden Cost of Microsoft Teams
Teams calling looked like £10 a user a month in 2021. After five years of UK price rises it's nearer £18, and E3 licensing hasn't kept up.
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